Order Agreement - FAQs
1. How long does it take for my order to arrive?
All products on our shop are made-to-order. Please give us 2-6 weeks for production, processing, packing and order drop off. Most orders ship within 2-3 weeks of order date. There is only two of us, we hope you understand. ◡̈
It is worth the wait. ദ്ദി ˉ͈̀꒳ˉ͈́ )✧
If you are ordering for a specific date, like a tour, please dm us or email us your order number and the date you need your order. We will do our best to deliver in time.
2. My order is stuck at "Ready to Ship" or "Label Created"
This generally means it is a big order week and we are working on a large number of orders simultaneously. Your tracking number will typically update within 1 week from that initial shipment notification!
We complete, pack and ship orders in batches. Your order may simply be in a batch that is awaiting to be completed/drop offed!
We are always working to get your orders out as fast as we can, rest assured. Thank you for your patience and understanding! We truly appreciate it. (:
3. Refunds/Returns/Exchanges??
All orders are final sale. We do not offer refunds, returns, or exchanges. Please reach out to us if you have any questions or issues with your order!
*Due to garment availability, theinsidedogs may need to use alternative garments to fulfill your order. We prioritize quality. Garments will always be replaced/substituted with like garments.*
Please Note:
Our team is NOT liable for any LOST or STOLEN packages. Once a package has been shipped out, it is out of our hands and the shipping service is held liable for your package. We do not offer refunds or exchanges.
If you have any questions/need assistance with your order, please use our contact form or send us a message on instagram on any of the following:
@theinsidedogs
@tids.kpop
@tids.jp
@tids.popc