FAQs

1. Made to Order?

All t-shirt products are made and produced in-house. We print all orders on our premium style only.

Unless otherwise stated as [Pre-Order], all products are LIVE and will be Made-to-Order!

2. How long does it take for my order to arrive?

As all products on our shop are Made-to-Order, we ask to please give us 2-4 weeks for Processing, Production, Packing and Order Drop off. Most orders ship within 2 weeks of your order date.

USA Customers: Once you receive your tracking number, you should receive your order in 2-8 business days.

International Customers: Once you receive your tracking number, you should receive your order in 1 to 3 weeks.

3. My order is stuck at "Ready to Ship" or "Label Created"

This generally means it is a large order week and your package will be dropped off alongside other packages within 1 week from that initial shipment notification!

We complete, pack and ship orders in batches. Your order may simply be in a batch that is awaiting to be completed for drop off!

We are always working to get your orders out as fast as we can, rest assured. Thank you for your patience and understanding! We truly appreciate it. (:

4. Refunds/Returns/Exchanges??

All orders are final sale. We do not offer refunds, returns, or exchanges. Please reach out to us if you have any questions or issues with your order!

*Due to garment availability, theinsidedogs may need to use alternative garments to fulfill your order. We prioritize quality. Garments will always be replaced/substituted with like garments.*

Please Note:

Our team is NOT liable for any LOST or STOLEN packages. Once a package has been shipped out, it is out of our hands and the shipping service is held liable for your package. We do not offer refunds or exchanges.

If you have any questions/need assistance with your order, please use our contact form or send us a message on instagram on any of the following:

@theinsidedogs

@tids.kpop

@tids.jp

@tids.popc