FAQs

Made to Order?

All t-shirt products are made and produced in-house.

Unless otherwise stated as [Pre-Order], all products are LIVE and will be Made-to-Order! 

How long does it take for my order to arrive?

As all t-shirt products on our shop are Made-to-Order, we ask to please give us 2-4 weeks for Processing, Production, Packing and Order Drop off.

USA Customers: Once you receive your tracking number, you should receive your order in 2-8 business days.

International Customers: Once you receive your tracking number, you should receive your order in 1 to 3 weeks. 

My order is stuck at "Ready to Ship" or "Label Created"

This generally means it is a large order week and your package will be dropped off alongside other packages within 1 week from that initial shipment notification!

We complete, pack and ship orders in batches. Your order may simply be in a batch that is awaiting to be completed for drop off! 

We are always working to get your orders out as fast as we can, rest assured. Thank you for your patience and understanding! We truly appreciate it. (:

Refunds/Returns/Exchanges??

All orders are final sale. We do not offer refunds, returns, or exchanges.

But please reach out to us if you have any questions or issues with your order!

HELP! I NEED A SHIRT FOR A CONCERT

we can do our best to expedite orders based on tour dates. please send us a message on instagram or email orders@theinsidedogs.com with:

- your order number

- the concert date

please note:

All orders placed automatically agree to the policies explained on this FAQs page.
Our team is NOT liable for any LOST or STOLEN packages. Once a package has been shipped out, it is out of our hands and the shipping service is held liable for your package. 
If you have any questions/need assistance with your order, please use our contact form or send us a message on instagram on any of the following:
@tids.kpop
@tids.jp
@tids.popc
@theinsidedogs

tidsworld - tidsgang - tids

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